Relationship Enhancement
Connecting with Society
Supply Chain Management
TWC’s operations depend heavily on engineering contractors, equipment suppliers, and professional service providers. The supply chain is not only an extension of operations, but also directly affects service quality and the implementation of social responsibility. TWC regards supply chain management as an important part of sustainability governance and is gradually strengthening responsible engagement with partners through institutionalised management, risk control, and capacity building. In 2025, suppliers supported various service, engineering, and materials procurement activities. Headquarters procurement amounted to approximately NT$7.933 billion, while total company-wide procurement reached NT$32.174 billion. In business dealings, TWC implements basic environmental, social, and regulatory compliance requirements through the following mechanisms:
● Procurement contracts
● Communication windows
● Integrity management
● Site access control mechanisms
● Risk control mechanisms
● Capacity-building mechanisms
● Feedback and improvement mechanisms
Supply Chain Management
TWC’s operations depend heavily on engineering contractors, equipment suppliers, and professional service providers. The supply chain is not only an extension of operations, but also directly affects service quality and the implementation of social responsibility. TWC regards supply chain management as an important part of sustainability governance and is gradually strengthening responsible engagement with partners through institutionalised management, risk control, and capacity building. In 2025, suppliers supported various service, engineering, and materials procurement activities. Headquarters procurement amounted to approximately NT$7.933 billion, while total company-wide procurement reached NT$32.174 billion. In business dealings, TWC implements basic environmental, social, and regulatory compliance requirements through the following mechanisms:
● Procurement contracts
● Communication windows
● Integrity management
● Site access control mechanisms
● Risk control mechanisms
● Capacity-building mechanisms
● Feedback and improvement mechanisms
Community Relations
Water supply is not only a basic service, but also a key foundation for community operations and quality of life. Whether in daily operations or emergencies, TWC and local communities are highly interdependent. The Company therefore continues to deepen community links and trust through stable water supply, timely emergency response, and infrastructure improvements. Key actions through which TWC strengthens community relations include:
● Serving as a frontline support force during disasters
● Proactively responding to risks and safeguarding water safety
● Continuously improving water supply conditions in remote communities
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Employee Composition
In 2025, TWC had 5,897 employees, including 4,040 men and 1,857 women. The Company did not employ staff from outside the Republic of China region. The main workforce categories were staff and workers. In addition, there were 354.5 non-employee workers.
In 2025, TWC had 5,897 employees, including 4,040 men and 1,857 women. The Company did not employ staff from outside the Republic of China region. The main workforce categories were staff and workers. In addition, there were 354.5 non-employee workers.
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Training and Development
TWC places strong emphasis on talent development. The Company has established a Professional Training Centre, which will be restructured into the Research and Training Department in 2026, to plan and promote employee training programmes. From building basic technical capabilities for new employees to strengthening professional skills, advanced technical development, and management talent cultivation, TWC continues to invest resources so employees can enhance their competencies, ensure effective transfer of technical expertise, fully apply their strengths within the Company, and provide higher-quality water supply services to the public.
TWC places strong emphasis on talent development. The Company has established a Professional Training Centre, which will be restructured into the Research and Training Department in 2026, to plan and promote employee training programmes. From building basic technical capabilities for new employees to strengthening professional skills, advanced technical development, and management talent cultivation, TWC continues to invest resources so employees can enhance their competencies, ensure effective transfer of technical expertise, fully apply their strengths within the Company, and provide higher-quality water supply services to the public.
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Safety and Responsibility
Occupational Safety
With “zero major occupational accidents” as its core objective, TWC has formulated five occupational safety and health policy principles, demonstrating its strong commitment to employee health and safety:
● Regulatory compliance: strictly comply with occupational safety and health regulations and enhance the Company’s image.
● Prevention first: eliminate hazards and reduce occupational safety and health risks.
● Full participation: communicate occupational safety and health information and strengthen awareness of individual responsibilities.
● Continuous improvement: enhance occupational safety and health performance and ensure sustainable operations.
● Friendly workplace: build a safe and healthy working environment and prevent injuries and illnesses.
TWC has fully introduced an occupational safety and health management system, establishing and implementing the international ISO 45001:2018 Occupational Health and Safety Management System and the Taiwan Occupational Safety and Health Management System (TOSHMS, compliant with CNS 45001:2018). As of the end of 2025, headquarters, 13 regional management branches, and three regional engineering offices had all passed dual ISO 45001 and TOSHMS verification. The system covers all regular employees, contract employees, interns, and non-employee workers, including contractors, outsourced personnel, dispatched workers, and subcontractors. For vendors entering sites for non-routine short-term work, such as equipment maintenance, TWC still requires safety commitment forms, basic education and training, and full supervision by on-site units to ensure safe operations. The system operates through the following mechanisms:
● Conducting internal audits and external inspections each year to ensure that all sites continue to meet standard requirements.
● Implementing risk assessment systems, incident reporting procedures, health service plans, and performance indicator tracking.
● Establishing an Occupational Safety and Health Committee covering the entire Company and convening regular meetings to review implementation effectiveness.
● Requiring all workers to receive occupational safety and health education and training and to participate in annual health examinations, including special health examinations for specific operations.
Occupational Safety
With “zero major occupational accidents” as its core objective, TWC has formulated five occupational safety and health policy principles, demonstrating its strong commitment to employee health and safety:
● Regulatory compliance: strictly comply with occupational safety and health regulations and enhance the Company’s image.
● Prevention first: eliminate hazards and reduce occupational safety and health risks.
● Full participation: communicate occupational safety and health information and strengthen awareness of individual responsibilities.
● Continuous improvement: enhance occupational safety and health performance and ensure sustainable operations.
● Friendly workplace: build a safe and healthy working environment and prevent injuries and illnesses.
TWC has fully introduced an occupational safety and health management system, establishing and implementing the international ISO 45001:2018 Occupational Health and Safety Management System and the Taiwan Occupational Safety and Health Management System (TOSHMS, compliant with CNS 45001:2018). As of the end of 2025, headquarters, 13 regional management branches, and three regional engineering offices had all passed dual ISO 45001 and TOSHMS verification. The system covers all regular employees, contract employees, interns, and non-employee workers, including contractors, outsourced personnel, dispatched workers, and subcontractors. For vendors entering sites for non-routine short-term work, such as equipment maintenance, TWC still requires safety commitment forms, basic education and training, and full supervision by on-site units to ensure safe operations. The system operates through the following mechanisms:
● Conducting internal audits and external inspections each year to ensure that all sites continue to meet standard requirements.
● Implementing risk assessment systems, incident reporting procedures, health service plans, and performance indicator tracking.
● Establishing an Occupational Safety and Health Committee covering the entire Company and convening regular meetings to review implementation effectiveness.
● Requiring all workers to receive occupational safety and health education and training and to participate in annual health examinations, including special health examinations for specific operations.
Risk and Emergency Response
TWC enables employee participation in occupational safety and health management through the Occupational Safety and Health Committee and encourages improvement suggestions and risk feedback. Occupational safety and health information is communicated through education, training, and on-site briefings, ensuring that employees understand operating procedures, risk prevention measures, and emergency response procedures. In accordance with the Occupational Safety and Health Management Regulations, TWC assigns Class A occupational safety and health management personnel. Despite manpower management constraints, the Company has achieved complete deployment across regional branches and engineering offices, demonstrating its strong commitment to safety and health management.
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