台灣自來水公司第八區管理處加強為民服務公約
Convention of Public Service Enhancement 8th Branch of Taiwan Water Corporation


本人願意恪遵以下各點，以凝聚為民服務共識，提昇本處整體服務品質：
I would hereby obey willingly the following items to achieve the consensus for public service, and to raise the overall quality of service at our branch:

* 一、積極打破陌生及隔閡，主動介紹自己。
  To actively break unfamiliarity and separation, and take the initiative to introduce oneself.
* 二、充份尊重客戶的隱私與感受。
  To fully respect the customer’s privacy and feelings.
* 三、主動瞭解客戶需求，進而給予更多的服務。
  To actively understand the needs of customers and in return provide more services.
* 四、用簡單清楚的話語表達，讓客戶充分明白你所提供的服務。
  To use simple words to express one so that the customer can fully understand the services you provide.
* 五、以「己所不欲，勿施於人」之同理心對待客戶。
  Keep the empathy as “Do to others as you would have them do to you” in mind when facing customers.
* 六、重視客戶時間，如有異動，應主動說明，並及時採取適當補救措施。
  Respect the time of customers. In case of changes, contact the customers, and take remedial measures timely.
* 七、用心聆聽客戶的心聲，並重視每個抱怨，且迅速妥處回應。
  Listen to the voices of customers, honor every complaint, and respond swiftly and suitably.
* 八、全體同仁群策群力，發揮團隊精神。
  All of the colleagues should work together as a team.
* 九、隨時自我砥礪，言行舉止表現專業素養。
  Always encourage oneself, and behave and speak with professionalism.
* 十、共同形塑一個古意、用心、傳承、創新的企業文化。
  To create an straightforward, diligent, impartible, creative enterprise culture.