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服務公約

台灣自來水公司第八區管理處加強為民服務公約
Convention of Public Service Enhancement 8th Branch of Taiwan Water Corporation

-「古意」台水、「用心」服務-
Our Heart.Our Services
Impartment & Creation Advance Together

本人願意恪遵以下各點,以凝聚為民服務共識,提昇本處整體服務品質:
I would hereby obey willingly the following items to achieve the consensus for public service, and to raise the overall quality of service at our branch:

* 一、積極打破陌生及隔閡,主動介紹自己。
  To actively break unfamiliarity and separation, and take the initiative to introduce oneself.
* 二、充份尊重客戶的隱私與感受。
  To fully respect the customer’s privacy and feelings.
* 三、主動瞭解客戶需求,進而給予更多的服務。
  To actively understand the needs of customers and in return provide more services.
* 四、用簡單清楚的話語表達,讓客戶充分明白你所提供的服務。
  To use simple words to express one so that the customer can fully understand the services you provide.
* 五、以「己所不欲,勿施於人」之同理心對待客戶。
  Keep the empathy as “Do to others as you would have them do to you” in mind when facing customers.
* 六、重視客戶時間,如有異動,應主動說明,並及時採取適當補救措施。
  Respect the time of customers. In case of changes, contact the customers, and take remedial measures timely.
* 七、用心聆聽客戶的心聲,並重視每個抱怨,且迅速妥處回應。
  Listen to the voices of customers, honor every complaint, and respond swiftly and suitably.
* 八、全體同仁群策群力,發揮團隊精神。
  All of the colleagues should work together as a team.
* 九、隨時自我砥礪,言行舉止表現專業素養。
  Always encourage oneself, and behave and speak with professionalism.
* 十、共同形塑一個古意、用心、傳承、創新的企業文化。
  To create an straightforward, diligent, impartible, creative enterprise culture.

-「古意」台水、「用心」服務- -「古意」台水、「用心」服務-
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更新時間:2020-11-12 14:02
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